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Lebara
Telecom

Bundles don't roll over.. despite sayig they do.

Beoordeling 
 
1.0

Just moved to the Netherlands, having been before, and stuck with the same provider. The first month went great but when it came to topping up, I put €20 to make sure my data bundle renews and gives me credit for calls.
The website states the data renews if you have the credit on your phone so naturally thought I was fine - 2 days after topping up, my balance is€0.00. I called customer service, they stated it hadn't renewed and I was charged €0.50 per MB, and was told my only options were to pay more, or just switch to a different provider. Really shows how much they care for their customers. I'm obviously opting for the 2nd option.

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